Comfortpax Asked Questions


How can I refresh the scent?

To refresh the scent, dab a few drops of your lavender essential oil on a seam and continue to enjoy. Or try different essential oils for added aromatherapy, for example eucalyptus for sinus and congestion.

What if I don’t own a microwave? Can I heat it in my oven?

YES! Wrap entirely in aluminum foil or place in a covered baking dish and warm in a conventional oven at 250 degrees for 10-15 minutes. (A little more or less depending on the size of the Comfortpax.) Misting with water is recommended if your Comfortpax begins to dry out.

Are silks and satins safe in the microwave?

Absolutely, they can be heated exactly like you would a cotton herbal pack and will last for years. All herbal hot packs should be heated in intervals and tested for hotness before applying to skin. Do not overheat.

What are buckwheat groats?

Buckwheat groats are the hulled seeds of the buckwheat plant. They are great for holding heat, have very little smell when heated and and mix perfectly with the silky flax seed to provide perfect weight and comfort.

My doctor said I needed moist heat. Are yours moist?

Yes, but for even moister heat, mist fabric lightly with water before warming.

How do I clean it?

Spot clean with a damp cloth. Do not immerse in water.

How long does it take to get cold in the freezer?

One to two hours on average.

How long will it hold its temperature?

The bigger the Comfortpax the longer it will stay hot or cold. The small Eye Pillow would stay cold 10-15 minutes. Larger Comfortpax will stay colder even longer. It works the same with heat. A larger size Comfortpax will stay hotter longer, about 20 minutes on average. If you use your Comfortpax under a blanket (I take mine to  bed with me) it will stay warm for hours.

What is your return policy?

Your satisfaction and well-being are of utmost importance to us. If you aren’t happy with your ComfortPax product for any reason, you may return it for a full refund within 14 days of receipt. It must be in original condition with no signs of wear or tear. We will reimburse you for return shipping when we receive the return.

Each ComfortPax is individually handmade and the occasion for a defect is very rare. Nonetheless, we will be happy to repair or replace any defective products up to 30 days from the date of purchase. Please email us directly if you have any further questions here.

“I must have slept wrong, because I had a terrible stiff neck all day. I could barely turn my head without pain. Finally, I wrapped my Comfortpax Neckroll around my neck and lay on my bed. I dozed off and woke 40 minutes later. To my amazement, my neck was pain free! I love my Neckroll!”

Terese H., Santa Monica , CA

“We’ve been using them for years. A cold Comfortpax is soothing to minor sunburns but my favorite is to snuggle up with my Big Hug on a cold night.”

Linda G., Atlanta, GA

“My daughter and I both love our Comfortpax.  She likes it after playing basketball for cooling purposes and I like it to warm me up at night. Love this product!”

Elissa V., Redondo Beach, CA